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Tesla Service Advisor – us Turku Summer Fixed-Term Finland 565906455
16.04.2025
What You’ll Do What You’ll Bring
- Communicate with customers as a Tesla ambassador through digital channels, and face-to-face to provide scheduling/status updates
- Maintain a tidy, representable customer facing area (customer lounge, service entrance), and organize the parking lot
- Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning
- Develop understanding of Tesla’s products and service operations to perform basic, visual diagnostics and accurately record repair orders into systems
- Partner closely with internal teams (e.g. technicians) to guarantee customers' cars are serviced efficiently and seamlessly
- Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment
- Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail
- Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
- Ability to excel in a team-based environment and achieve common goals
- Excellent problem-solving skills, and strong ability to take initiative and be proactive
- Digitally savvy – ability to adopt and adapt quickly to new technology and systems
- Good knowledge of MS Office
- Able to communicate, read, and write effectively in the English language, and Finnish
- Must have and continue to maintain a valid driving license and safe driving record
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