Amazon Home based Selling Partner Associate English 

Turkey, Istanbul 

565113691

POSITION TITLE: Seller Support Associate
SHIFT REQUIREMENTS: Rotating shifts Sunday - Saturday, ranging from 7 AM to 10 PM depending on role.
Key job responsibilities
Responsibilities include, but are not limited to:• Supporting Amazons Selling Partner’s to solve any incoming issues via 3 channels of communication (Phone, Email & Chat)
• Managing high volumes of inbound and outbound calls, emails and chats in a timely manner
• Identifying customers’ needs, clarify information, research every issue and providing solutions• Building sustainable relationships and engaging customers by going the extra mile
• Ability to consistently achieve productivity and quality performance goals
• Documenting all Selling Partner interactions and information according to standard operating procedures
• Ability to troubleshoot and provide product guidance and support to all Amazons Sellers and Vendors
• Attend regular training sessions, and learn product details and key selling points of products and technologies.
• Ability to work shifts and open to weekends to accommodate Amazon´s opening hours, 7 days a week” To note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period.
• Regularly collaborating with various internal stakeholders and teams
• Any other duties and special projects as directed by management in keeping with the employee’s skills and experienceAbout the team
Join our Amazon Family in Turkey!• Amazon takes pride in growing talent and leadership from within and offers multiple career paths.
• Private Healthcare Plan
• Prior to employment start, must have high speed internet with up to 100Mb download and 25Mb upload speed and a suitable home office work environment compliance with Amazon’s virtual contact center policy

• Bachelor’s Degree or equivalent work experience
• Experience in a customer service environment
• Language – Proficiency of English & Turkish languages
• Technical Skills: Intermediate competency with Windows, Microsoft Word, Outlook and Excel. Able to use online communication and collaboration tools with ease

Skills/Competencies & Requirements• Excellent verbal and written communication skills, inspiring confidence while leading customers through the various steps to resolve issues via phone, chats and email channels.
• Comfortable working in a high-volume environment with the ability and flexibility to adapt to change effectively
• Ability to work against and deliver performance in metric driven environment with high productivity and quality standards.
• Maintains a strong customer focus, ensuring the customer feels supported and valued
• Ability to actively listen and to identity customer needs with an empathic approach
• Fosters a positive and cooperative team environment at all times.
• Multitasking: ability to handle phone, chats and email contacts in tandem with each other
• Demonstrates effective, clear and professional verbal and written communications. Comfortable in providing helpful, live telephone support in English and Chinese.
• Able to troubleshoot, research and effectively translate technical and procedural instructions to customers in a way they can understand.
• Enthusiastic, highly self-motivated and willingness to learn new skills.
• Demonstrate strong sense of urgency and adaptability in response to changing business needs
• Demonstrates the ability to identify and drive process improvements.
• Excellent listening skills; able to demonstrate empathy and willingness to help
• Prior Contact Center experience very helpful (preferred)