Honeywell Cust Exp Professional 

Romania, Bucharest 

564950055

You will report directly to our Senior Customer Experience Supervisor and you'll work out of our Bucharest location on a Hybrid work schedule (3+2).Key Responsibilities:

You will be responsible for managing the contract renewal process for our clients, ensuring a smooth and timely renewal experience

Prepare the relevant documents and send them to internal and external customers according to the defined process

Collaborate with Operational, Sales, Legal, and Finance teams to ensure all contract renewals are accurately processed and recorded

Analyze customer feedback and data to identify areas for improvement and drive customer satisfaction

Monitor and report on key performance indicators related to customer experience within the Building Automation business unit

Develop and implement customer experience strategies and initiatives within the Building Automation business unit

Minimum of 3 years of experience in customer experience or related field (mandatory), experience in collections (nice to have)

Proficiency in MS Office (Word, Excel, PowerPoint) and SAP

Fluent English (mandatory), second European language (nice to have)

Bachelor's degree in Business Administration, Marketing, or a related field

Ability to analyze data and make data-driven decisions,

Excellent communication and interpersonal skills, ability to manage multiple priorities and deadlines effectively.

Our offer:

Competitive Salary regularly increased based on your performance;

Market-leading Sales performance incentive rewarding your individual achievements;

Enjoy 25 vacation days per year, plus extra days off for life's special events

We provide meal vouchers;

Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);

Medical Insurance Plan paid by the company;

Christmas and Easter bonuses;

Recognition & referral bonus programs;

Comprehensive induction, ongoing training and development to set you up for success;

In-house and external learning platforms (Udemy) to continue to expand your skills;

Work experience opportunities to help you grow your career with us;

Global employee networks to help you connect and grow;

Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;

In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;

Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;

Frequent Employee Engagement activities fostering an inclusive and diverse work environment;

3 + 2 hybrid work arrangement to support your work-life balance;

Flexible working hours;

Fresh fruit days in the office.

• JOB ID: HRD255850
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt