Honeywell Lead Cust Exp Specialist German 

Belgium 

564660959

Lead Customer Experience Specialist responsibilities

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, order changes and returns. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Pre-order entry

Order Entry

Backlog Management

Claims management

Transition Support

Process Maintenance and Training

High School Diploma

Fluent/native German language, Communicative English language

2+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience

Intermediate level of MS office skills (Excel, Word, Outlook, PowerPoint)

What will help you stand out

Experience with ERP and/or CRM systems

Hybrid working model

Comprehensive induction, ongoing training and development to set you up for success

State of the art office with parking, chillout areas, bicycle stands, showers and probably the best coffee in town to make sure work is as comfortable as it can get

Multi-sports card, fruits in the office, internal sports activities so you can stay healthy

Immigration support for you so you don’t have to navigate burocracy on your own

Global employee networks to help you connect and grow

Bi-annual performance reviews so you always know how you’re doing

In-house and external learning platforms to give you opportunities to develop

High-end IT equipment to help perform your job without issues

• JOB ID: HRD234522
• Category: Customer Experience
• Location: Zelazna 4,Katowice,SLASKIE,Poland
• Nonexempt