Samsung Head Service Network & Technical Support Maternity leave 

Switzerland, Zurich, Zurich 

561906216

• manage the strategic Service Network in Switzerland
• develop yearly and short/mid-term strategies for the Customer Service Team
• propose innovative services and customer journeys, including Customer Retention and Upselling Programs
• continuously improve the repair and repair-related processes in CH for all product groups sold/available in CH (B2C, B2B)
• manage the Authorized Service Partners in CH in accordance with KPI targets
• control Customer Service CH costs and any cost-related KPIs
• manage the contracts with all Authorized Service Partners in CH, including yearly renewals and appendices
• oversee performance management and people development within the Service Network & Technical Support CH Team
• ensure operational excellence within the Service Network & Technical Support CH Team

• have a Bachelor's or Master's Degree in Business Administration
• already have several years of leadership experience in a comparable position
• have experience in the field of Customer (Focus) Groups and are used to a fast-moving industry with state-of-the-art Customer Care tools
• have the ability tosuccessfully drive projects with virtual teams and are prepared to travel
• have very good MS Office skills
• have excellent written and spoken German and English skills
• exhibit a high level of emotional intelligence and work well with team members, external stakeholders, and customers
• deliver clear and concise presentations to people at all levels, with accurate information
• bring flexibility, creativity, strong analytical and problem-solving skills, entrepreneurial thinking, and analytical thinking to the table

We offer you challenging tasks and responsibilities from day one, a professional environment with all the benefits of a major international corporation, and a salary package according to your qualifications and experience.

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