Manage complex, sensitive, and/or urgent cases that might pose a significant risk to our brand or ability to operate in different countries, cities, and municipalities.
Meet performance expectations regularly and own time management efficiently to deal with different types of work assignments (tickets, queues, initiatives, reports, correspondence, stakeholder management, etc),
Mastering and maintaining knowledge of company policies and procedures inside and out, being an expert in compliance, policy, legal, local regulations, consumer bodies, and brand risk topics.
Providing upward feedback, regarding the status of regulatory cases, communicating regularly with supervisors and managers.
Compile incident reports at the direction of leadership and maintain high levels of confidentiality while performing investigations.
Working closely with stakeholders to align on case strategy.
Your Expertise:
2 years' experience working in a legal, policy or regulatory fields preferred
Fluent in both Italian and English
Availability to work 40 hours a week (schedule may include one weekend day)
Strong analytical skills, able to compile reports and analyse data.
Strong verbal and written communication skills
Experience in client-facing roles; comfortable making/taking customer calls
Interest in legal/policy/consumer bodies issues and how they apply to Airbnb
Excellent time management, negotiation and conflict resolution skills.