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Citi Group Sec & Derivat Intmd Analyst 
China, Guangdong Province, Panyu District 
561056314

06.09.2024

Client Service Manager

Department: SFS Ops

JOB DESCRIPTION

  • Perform proactive servicing for a designated portfolio of priority local and cross-border client relationships across product base (custody, cash management, foreign exchange, etc.)
  • Handle QFII/CIBM/QDII client enquiries and special requests by interacting extensively clients and operations departments
  • Provide pre- and after- sales support for those custody related services and on-going problem solving if any
  • Work closely with Client Executive to develop, implement and execute comprehensive account plans and call programs
  • Perform periodic service reviews jointly with Client Executive and SFS Ops. Provide feedback on QFII/CIBM/QDII client needs and liaise with operations and product development to implement changes in support of client requirements
  • Handle QFII/CIBM/QDII client onboarding jointly with Client Executive

REQUIREMENTS

  • Bachelor Degree holder
  • 3+ year equivalent work experience or banking working experience is preferable
  • Ability to work on multiple tasks simultaneously
  • Strong customer orientation and team spirit
  • Ability to work independently and willing to work overtime
  • Fluent spoken English and Mandarin


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Operations - Transaction ServicesSecurities and Derivatives Processing


Time Type:

Full time

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