JPMorgan Client Service Account Supervisor - Offboarding Operations 

Philippines, Quezon City 

559893790

Job Summary:

As an Account Supervisor for Client Offboarding Operations, you have the specialized expertise and processing for CB clients and segments. You will streamline client and employee experience across standard and complex processes. In this role, you will support bank-initiated and client-initiated offboarding and account closure requests, identifies cross-functional Line of Business, product and service dependencies, leads the orderly offboarding of accounts, products and services and executes offboarding schedules in support of Know Your Customer (KYC) dependencies.

Job Responsibilities:

• Specialized expertise of products and services including deposit, credit & treasury
• Single Point of Contact coordinates case communication, synchronizes work efforts, and leads execution of product specific offboarding procedures
• Optimized processing and service levels; holistic solution for E2E process
• Supports all of Commercial Banking includes U.S. Domestic & International Branches (APAC, Canada, EMEA, Latin America exits
• Anticipates potential risk, Pivotal role in AML/KYC & Reputation Risk mitigation
• Focus on client protection from unauthorized requests
• Highly organize and manages offboarding engagements & service agreements with other LOBs
• Represents Commercial Bank in cross-Line of Business offboarding initiatives

Required Qualifications, Skills and Capabilities:

• Minimum of 3 years of experience in customer service, operations, treasury, sales or portfolio management. Strong knowledge of the commercial treasury products and services.
• A strong aptitude for strategic thinking and tactical execution
• Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines
• Excellent verbal and written communications skills; able to effectively communicate clearly and concisely
• Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners
• Proficient in MS Office (Excel, PowerPoint, Word)
• Team advocate. Participates in Diversity and Inclusion directives