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Apple Software Support Engineer China, Shanghai 55977575
06.06.2024
Description
The Battery Data Systems group is looking for an individual who will:- Support software users in battery qualification labs- Process help tickets and troubleshoot issues reported by users- Model equipment, products, process steps, and other objects in the manufacturing execution system (MES)- Test newly developed features, validate bug fixes, and guide users through user acceptance testing (UAT)- Be the Data Systems point of contact for lab users
Key Qualifications
- 3-8 years of experience supporting or deploying software for internal or external customers
- Experience configuring and maintaining enterprise software (e.g. MES, ERP, LIMS)
- Experience providing first level software support to end users and issue triage
- Experience testing newly developed features and driving user acceptance
- Demonstrated problem solving and troubleshooting/debugging skills
- Comfortable with modern IT tech-stack concepts
- Comfortable navigating Linux/Unix environment
- Comfortable training small and large groups
- Ability to write and implement basic SQL queries
- Ability to quickly learn new software applications
- Must be self-directed, analytical, and curious
- Must work well in a team environment
- Must be a strong advocate for improving processes and a clear communicator of new ideas
- Must have strong written and verbal communication skills
- Must be highly organized and possess the ability to balance multiple priorities simultaneously
Education & Experience
BS in Information Technology, Computer Science, or related engineering
Additional Requirements
- Preferred Qualifications:
- - Experience with Tableau or similar data visualization tool
- - Understanding of HTTP and AMQP (or similar messaging protocols, e.g. JSON/XML)
- - Experience with collecting data from hardware & bench-top tools, e.g. cyclers, PPG
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