Professionally represent the managed security services business in interactions with internal and external customers and business partners as required.
Assume lead and/or support role in assigned projects insuring they are delivered on time and within budget and to the satisfaction of the customer.
Perform network administration tasks required to keep the Managed Security Services Center operational at industry standard level.
Maintaining and planning of infrastructure used in the delivery of managed security services.
Respond to monitoring alerts by interfacing with customer to advise of alarm situation, investigate problem and determine the optimal solution.
Contribute to the development of the remote services portfolio.
Keep technically current with the HPS/ Industry Standard networking, cyber security, and wireless product/systems portfolio, while maintaining expert knowledge on specific designated network disciplines.
Develop sound and trusted relationships with internal and external customers by providing accurate and efficient technical/engineering support.
Maintain industrial safety awareness through the completion of pertinent safety certifications.
YOU MUST HAVE
Bachelor’s degree in a computer related field such as Computer Science, Computer information systems, electronics or in lieu of degree 7 years of directly related experience.
Client-facing expertise with effective interaction skills.
Solid experience in project management.
Proficiency in industrial cybersecurity practices.
Minimum of 5 years’ experience in providing services via remote connectivity.
Minimum of 5 years’ experience in Information Technology.
Strong diagnostic and analytical skills including problem solving, trouble shooting, management of priorities and self direction to resolve complex issues.
Effective written and verbal skill to enable strong communication capabilities.
Experience securing industrial or corporate networks and assets against cyber threats is a plus.
Installation and maintenance of Operating systems experience; Virtual machines and Hypervisor platforms experience.
Implementation and maintenance of server & storage platforms and networking equipment.
Task automation and or scripting (Batch, PowerShell, VBScript, Perl) experience.
Microsoft Patch management solutions (WSUS, MSSC) experience.
Troubleshooting skills to resolve basic network and application or system integration issues.
Basic installation and maintenance of Operating systems experience; Basic virtual machines and Hypervisor platforms experience.
If this is your dream role, then we'd love to hear from you.
Additional Information
JOB ID: req485403
Category: Engineering
Location: Av. Eje 5 Norte number 990,Mexico City,CIUDAD DE MEXICO,02230,Mexico