דרושים אדריכל פתרונות ב-אמזון ב-United States, Virginia

Key job responsibilities
• Authenticate users and confirm credentials in accordance with KGS access control policies.
• Triage incoming support cases, collect necessary context, and determine appropriate resolution paths.
• Manage inbound service desk communications across chat, phone, and ticketing channels.
• Create and maintain a complete record of all customer interactions in the SNOC system of record.
• Tailor and refine the ServiceNow interface to support mission-specific workflows and templates.
• Monitor service queues and broadband telemetry to proactively identify degradation or outages.
• Escalate service interruptions or complex technical issues to engineering teams as needed.
• Deliver technical support for fielded systems, including end-user devices, network endpoints, and Kuiper terminals.
• Coordinate on-site support logistics in collaboration with remote field service personnel.
• Track and manage incidents, requests, and problem records using ITIL-aligned practices.
• Maintain awareness of customer satisfaction metrics and participate in continuous service improvement efforts.Security Clearance: This position requires that the candidate selected be a US Citizen and candidates must be able to obtain and maintain a US Government security clearance of TS/SCI.

- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- High school or equivalent diploma

- 2+ years of computer networking experience
- Experience supporting video conference and teleconference equipment
- Experience with AWS Console metrics and reporting

Code - 10037Key job responsibilities
• Deliver business targets focused on growth within key strategic channel partnerships serving US government customer sets
• Implement the strategic business development plan for Kuiper Government Solutions with our channel partners and government customers, while working with key internal stakeholders (e.g., KGS’ product and engineering teams, legal, operations support)
• Develop and sustain persistent and trusted relationships with key strategic partners and key government customers at all levels
• Distill diverse inputs from customers and stakeholders, lead complex strategic initiatives, and deliver results independently and with teams
• Serve as the voice of our customer. Your inputs will drive product teams to invent and evolve the products to address customer issues, concerns, and requests from the field. To be successful, you will need to gather and analyze customer insights from business drivers, market trends, customer feedback, and operating metrics.Develop and execute pipeline development, discrimination and implementation:
• Develop strategic partnership opportunities to achieve KGS growth
• Create a robust and healthy pipeline of opportunities focused on this key customer set and then deliver planned business outcomes
• Close government and strategic partnership deals in coordination with Amazon and Kuiper legal, marketing, Export Control, and Public Policy teams
• Manage complex contract negotiations and complex business requirements and activities which deliver results
• Develop tailored Service Level Agreements (SLA) which reflect government customer requirements and Kuiper network capabilities
• Think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work cross-organizationally to build consensus.
• Deliver excellent written and verbal communications including a passion for writing detailed strategic and go-to-market documents
• Communicate significantly complex decisions, trade-offs, results, and financial modeling succinctly, both verbally and in writing, to customers and stakeholders
• Consistently exceed key performance metrics and Deliver Results
• Mentor and develop others with the KGS teamThis position is in Arlington, VA. Some travel, primarily domestic, will be required.Security Clearance: This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance.

- Bachelor's degree in engineering or related field
- 10+ years developing and executing satellite communications (SATCOM) sales strategies for government customers
- Extensive experience carrying quotas and consistently exceeded them by doing the right things for customers
- 10+ years experience working with emerging solutions and providers including experience with SATCOM and/or cloud computing technology for government customers
- 8+ years experience developing and executing sales strategies for new product lines
- 8+ years experience working with new product/service development teams

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.As part of the global controls team, you will work with highly motivated experts and innovators in the data center industry. You will be responsible for troubleshooting, project management, and maintaining the building management system (BMS) and electrical power monitoring system (EPMS). Using Amazon leadership principles, you will develop new processes and standards while innovating in the controls space.AWS Data centers have multiple components such as generators, uninterruptable power sources, diesel generators, electrical switchgear, power distribution units, variable frequency drives, automatic/static transfer switches, chillers [air-cooled and water-cooled], pumps, cooling towers, heat exchangers, CRAHs, air economizers, etc. All these components have local control systems that interact with each other via open and/or proprietary communications protocols. The BMS is the primary method of control of all mechanical systems within a data center. The EPMS is the primary method of monitoring all electrical systems within a data center.Key job responsibilities
As a Data Center Controls Engineer you will:• Troubleshoot and perform Root Cause Analysis or Corrective Action for BMS and EPMS related issues in AWS data centers.
• Train and assist internal customers and stakeholders with the creation, design, configuration, validation, installation, commissioning and operation of BMS and EPMS systems.
• Provide technical assistance and support to operations during life cycle of the data center.
• Review results and action items from the quarterly maintenances for BMS and EPMS and take actions to get them resolved.
• Develop BMS & EPMS projects scope of work, schedule, budget, and level of efforts (LOE) to projects requested by customers and stakeholders.
• Manage scope, schedule, finance and execution of BMS and EPMS improvement projects in AWS data centers.
• Assist in procurement related activities including request for quotation/proposals, responding to request for information, review of vendors proposal and issuance of purchase orders.
• Participate in AWS global on-call schedule to provide immediate BMS and EPMS technical support to in-service data centers.
• Attend project related meetings, coordinate with project leaders and regularly report status to Controls and stakeholders management.
• Support Controls projects related commissioning activities in the data centers.
• Review, implement, troubleshoot and iterate on the controls sequence of operation (SOO) and provide necessary feedback to the design team.
• Develop and modify controls logic programming and graphical user interfaces.
• Manage multiple stakeholder deliverables, requirements and navigate challenging situations.
• Financially manage BMS and EPMS service contracts.
• Frequently visit (locally) assigned in-operation data centers to troubleshoot, meet customers, supervise vendor’s work to ensure compliance with the scope, design, SOO and applicable local codes.Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional

- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
- Experience carrying new design concepts through exploration, development, and into deployment or mass production
- Experience in MS Excel, Word, and Windows Operating Systems
- Experience with power management and power monitoring systems

- 5+ years of project management in data centers or comparable critical infrastructure experience
- Knowledge of critical data center equipment
- Knowledge of engineering documentation, electrical diagrams and standard operating procedures
- Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, or OSHA
- Experience in project management in data centers or comparable critical infrastructure
- Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure
- Experience reading and interpreting construction specifications and drawings for all domains

We are seeking an experienced Director of Software Development to lead SageMaker's next generation distributed training systems for AI models. The ideal candidate will drive innovation in model customization capabilities, focusing on advanced techniques such as reinforcement learning and model distillation to enhance our AI offerings. You will spearhead the development of optimized training engines that create significant price-performance advantages for our customers, enabling them to train larger models more efficiently. This role requires strategic vision to build and scale training applications and tools that simplify the AI development process while maintaining Amazon's high standards for performance and reliability.

- Bachelor’s degree in Computer Science, Computer Engineering or equivalent experience
- 10+ years of software engineering experience
- 5+ years managing managers
- Excellent verbal and written communication skills with tech and non-tech customers
- Understanding of software engineering practices & best practices for the full software development life cycle including coding standards, build processes, testing, and operations

- Experience building tier-1 ML/AI services
- Experience managing or working with machine learning scientists or applied data scientists
- Exceptional customer relationship skills including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet timelines with optimal solutions

Join AWS as a Senior Hardware Development Engineer to architect and lead the development of next-generation cloud infrastructure hardware. Drive innovation in complex PCBA designs utilizing cutting-edge FPGA SoCs, working with world-class engineers in our dedicated product development lab.This position requires that the candidate selected must be a US Citizen and currently possess and maintain an active Secret security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.Key job responsibilities
- Architect and lead development of complex PCB designs incorporating FPGA SoCs
- Drive system-level hardware architecture decisions and technical requirements- Develop and validate high-speed digital and mixed-signal circuits
- Ensure designs meet EMI/EMC compliance, thermal, and signal integrity requirements
- Partner with FPGA/firmware teams to define hardware interfaces and requirements- Mentor junior engineers and establish hardware engineering best practicesA day in the life
You will work with a cross-functional team of hardware, software, and FPGA engineers in our dedicated product development lab. Your day might include architecting new hardware solutions, reviewing PCB designs, collaborating with contract manufacturers, debugging prototypes, or mentoring team members. You'll partner closely with product managers to define requirements, work with FPGA engineers to optimize hardware interfaces, and engage with manufacturing teams to ensure smooth production ramp-up.
Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSUtility Computing (UC)Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, and conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Bachelor's degree in Electrical Engineering or a related field
- 10+ years of hardware engineering experience
- Experience in motherboard design, PCB design including schematic capture, stackup and circuit board layout
- Experience with DFx (Design for cost, test, manufacturing)
- Experience with FPGA SoC hardware integration, hardware validation and debugging
- Current, active US Government Security Clearance of Secret or above

- Experience with AMD/Intel FPGA SoC platforms
- Expertise in signal integrity and power integrity analysis and PCB design tools (Allegro, Altium, or similar)
- Experience with high-volume manufacturing and NPI processes
- Experience with industry standards (PCIe, DDR, SERDES, etc.)
- Current, active US Government Security Clearance of Top Secret or above

The candidate should have a demonstrated ability to think strategically about the mission, product, and technical challenges, with the ability to build and convey compelling value propositions in a written context. The ideal candidate will be familiar with the U.S. federal acquisition process in addition to selling services to global government customers. You must leverage your knowledge and skills to decide what actions to select stakeholders to determine the right goals and inform decisions. You will support long-term solutions to KGS deal development scaling approach. You will take the lead on finalizing contract terms for government opportunities.Key job responsibilities
In this role you will:
• Support scalable deal frameworks and process to convert opportunities and close deals at high velocity.
• Provide input to business terms, guardrails, guidelines, policies, and metrics.
• Inform mechanisms to handle specialized deals with exception approvals for non-standard requests.
• Provide insights into deal economics and pricing strategies to enable deal negotiations to achieve the best possible outcome for customers and the business.
• Own, manage, and drive velocity of term sheets and definitive agreements to streamline the deal cycle.
• Support deal review with Finance, Product, Legal, Accounting, Tax, Regulatory, Engineering, and other partner teams to influence and facilitate alignment, approvals, and compliance to deliver business outcomes and customer success.
• Gather deal performance metrics and reporting to conduct deal post-mortem on contract and pricing strategies to identify learnings.
• Capture and analyze customer insights to drive strategic shifts in product offering, service plans and pricing, and business terms to enable business growth.Security Clearance: This position requires that the candidate selected be a US Citizen and candidates must be able to obtain and maintain a US Government security clearance of TS/SCI.

- 3+ years experience in managing deal strategy, business practices, approvals, or contracting teams for large customers and partners.
- Bachelor's degree in business, finance, economics, engineering, or equivalent.

- Experience working within a brand new deal strategy and management function from the ground-up for Government customers.
- Ability to navigate ambiguity and provide clear guidance on large, complex, and global deals to deliver value for customers by enabling negotiations.
- Experience supporting deal mechanisms that can scale globally.
- Telecommunications or technology industry experience with an understanding on policies, compliance, risks, and regulatory requirements.
- Exceptional communication and program management skills to work across a diverse team of stakeholders and deliver results.

In this role, you will tailor and implement sales operations processes that manage tactical-to-strategic activities and enable KGS to meet long-range growth goals. You will translate data into strategy—aligning financial, operational, and business development insights to enhance decision-making, accelerate deal velocity, and strengthen Kuiper’s position across U.S. government markets.Key job responsibilities
Strategic Sales Operations & Lifecycle Management:
•Develop and execute scalable sales and pipeline management strategies that align with KGS’s long-range plan (LRP) and growth objectives.
•Build and optimize data-driven processes to forecast, track, and evaluate pipeline performance across Defense, National Security, and Civil markets.
•Lead the design of integrated reporting ecosystems and dashboards that unify financial, business development, and operational insights for leadership visibility.
•Implement and improve process governance across Pursue/No-Pursue, Bid/No-Bid, and Propose phases to ensure consistency, velocity, and compliance.
•Sustain unified, consistent and accurate reporting of business growth efforts across the organization.Business Planning & Intelligence:
•Establish frameworks to analyze sales trends, evaluate performance metrics, and identify opportunities for operational improvement and market expansion.
•Align Finance, Business Development, and Operations functions around shared data sets and performance expectations.
•Analyze business data to assess pipeline health against benchmarks and identify opportunities for enhancements
•Deliver and implement strategic recommendations to leadership based on pipeline analytics, market signals, and Voice of the Customer insights.Cross-Functional Enablement & Strategic Communication:
•Partner with product, service, and capture teams to articulate Kuiper’s value proposition and roadmap to U.S. government customers.
•Transform Voice of the Customer data into actionable insights that shape KGS’s product, service, and business development strategies.
•Enable executive decision-making through structured communication, strategic reporting, and clear articulation of growth priorities.This position is located in Arlington, VA. Some travel, primarily domestic, will be required.Security Clearance: This position requires that the selected candidate be a US Citizen and must be able to obtain and maintain a US Government security clearance of TS/SCI.

- Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
- 4+ years of experience in sales operations, business operations, or strategic planning.
- 4+ years of experience using Salesforce or equivalent CRM platform.
- Strong analytical, organizational, and communication skills, with a proven ability to translate complex data into actionable business insights.

- 5+ years of experience in sales operations, finance, or business management, ideally in the government or technology sectors.
- Demonstrated expertise in designing and maintaining a structured sales pipeline and lifecycle management process.
- Familiarity with Salesforce Einstein Analytics, Confluence, and JIRA.
- Clear understanding of industry business development benchmarks
- Understanding of government SATCOM needs and acquisition processes.
- Proven success developing scalable business operations frameworks that enable growth and efficiency.