SAP Senior DevOps Engineer 

Bulgaria, Burgas 

558042219

Your role will be

• To monitor and support the development incident queues
• Address and resolve customer cases
• Collaborate with the development team, product support and customers
• Suggest and implement improvements based on customer feedback and incident analysis
• Facilitate knowledge transfer within the teams and contribute to internal knowledge bases
• Interact with developers, product owners, product support and other stakeholders to discuss and resolve customer cases and take quality topics forward.
• Troubleshoot issues, provide practical solutions to reported incidents, and continuously adapt to the evolving technological landscape.
• Strong team player with excellent time management skills and the ability to multitask effectively

What you bring

• Bachelor's degree or higher in Computer Science or related field
• At least 4 years of experience in Technical Support, Software Development, IT or Quality Assurance
• Proven experience with Knowledge Management strategies and multi-channel customer support (Chat, Virtual sessions, etc)
• Experience in network technology
• Preferably knowledge or experience in Python or Ruby, BASH, HTTP, and SQL.
• Preferably experience with cloud development, distributed systems, and cloud platforms such as SAP BTP, AWS, Azure, GCP or Alibaba Cloud
• Excellent English language skills, both verbal and written.
• Experience in creating dashboards and reporting

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