The Commercial Banking Client On-boarding (CBCO) Implementations group is responsible for driving
and coordinating all aspects of the setup for custom card and cash management services including
working with key internal partners to ensure a best in class experience for clients.
Core Responsibilities:
- Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements
- Exhibit ownership of on-boarding experience and client satisfaction
- Ownership of internal communication and status updates
- Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations and error resolution
- Demonstrate creative problem solving and solid judgment/decision making
- Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements
- Diligent awareness of risks in our processes in a timely manner
- Ownership, escalation and resolution of risk issues when they occur in a timely manner
Required Qualifications:
- Graduates with minimum of 2 to 4 years of experience.
- Demonstrated problem solving ability through interaction with internal and business partners
- Exceptional verbal and written communications skills. Communication is paramount.
- Ability to independently manage conflict and mobilize internal resources to resolve issues
- Strong interpersonal and relationship building skills
- Excellent logical, analytical skills and attention to detail
- Knowledge of Microsoft Suite of products
- Aptitude to work with numbers and deadlines.
- Proactive approach
- Knowledge of TS & CB Products and Operations will be an added advantage.
- Ability to grasp/learn new products/audits which are currently not in scope.