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GE HealthCare Early Career Trainee - Service Center Specialist 
Tunisia, Tunis, Tunis 
557625673

15.08.2024
You will ensure ongoing customer satisfaction by resolving issues promptly, assisting in escalating critical service issues, and maintaining strong relationships with customer representatives. You will support shipment processes, manage installation and field tool inventory, and work closely with Field teams, Service center, and logistics teams.


Responsibilities:

  • Ensuring ongoing customer satisfaction by recording and providing timely resolution of customer issues.

  • Assist customer in escalating critical service/support issues for installed/live products.

  • Work with appropriate internal and external stakeholders to drive escalations to closure by facilitating internal communication and ensuring internal processes are leveraged.

  • Be aware of customer business goals, processes and success measures to act as internal resource of information about the customer (contact information, overall customer temperature, “hot” issues, etc.).

  • Support to ensure shipment is made in line with internal and external customers’ requirements.

  • Support the team to manage installation and field tool inventory and calibration process.

  • Work closely with the Field teams, Service center and logistics teams.

Qualifications:

  • Associate's degree.

  • 1 to 2 years equivalentwork experience.

  • Prior demonstrated experience working in a Customer service role.

  • Demonstrated understanding of the product area as it relates to the customer segment

  • Demonstratedanalytical thinking/problem solvingability

  • Ability to think clearly and quickly and empathize in high-pressure clinical situations

  • Tenacious and creative in handling customer issues

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.