Citi Group Learning Design & Development Specialist Knowledge 

Philippines, Taguig 

557486960

Officer, Learning Design and Development Specialist (Knowledge Management Author) Night Shiftbased in Manila, Philippines. This role offers a hybrid work arrangement.

Learning Design and Development Specialist (Knowledge Management)is a content authoring (technical writing) role with a solid understanding of industry standards and writing principles to create instructional/procedural content. The role requires deep understanding of performance-based learning. A key competency is the ability to break down information in a systemic and consumable manner to support learning and on the job performance. Strong communication and diplomacy skills are required in the handling of potentially complex/sensitive information. Consulting with and influencing business stakeholders is a core responsibility. A strong focus on quality and timeliness of deliverables is imperative.

Key Responsibilities:

• Writes technical/procedural content to assist front line staff (contact center, branch) with job performance.

• Adheres to defined Knowledge Management writing standards and instructional design best practices to optimize the end-user experience (accessibility, findability, usability, etc.).

• Analyzes and sizes work effort for knowledge management requests

• Conducts quality reviews on procedural content to ensure adherence to writing and quality standards.

• Meets productivity and quality goals.

• Performs administrative knowledge management tasks (archiving, copies, mechanical revisions).

• Identifies inconsistencies or discrepancies in knowledge content

• Assesses risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.

• Escalates, manages, and reports risk with expediency and transparency.

• Consults with requestors/stakeholders around work prioritization and quality.

• Participates in the Learning (Instructional Design) process by conducting needs assessments; task analysis; and research of knowledge management components.

• Works with subject matter experts to develop knowledge management solutions for assigned projects, based on the outcome of analyzing business needs, performance goals, and audience.

Qualifications

• 2-5 years experience of knowledge management and/or technical writing experience.

• Experience with the content writing/authoring tools.

• Knowledge of KMS systems (intake, authoring, workflow, governance, end-user experience, etc.)

• Understanding knowledge management principles, theories and best practices

• Clear and concise written and verbal communication skills

• Proficient in Microsoft Office with an emphasis on MS Excel

• Self-motivated and detail oriented

• Adult Education in a financial services and/or corporate setting a plus

Leadership Skills:

• Ability to establish and/or build trust with teams, colleagues, and leaders

• Effective written and oral communication skills

• Ability to influence peers, direct manager, and specific business partners

• Ability to network and partner with colleagues and business partners

• Demonstrate adaptability; work well in ambiguous situations

• Model personal development

• Ability to work in a matrix organization

• Work well in a team environment

• Possess effective listening skills

• Possess effective, solution-oriented problem-solving and negotiating skills

• Ability to stay customer-focused

• Ability to collaborate with peers, design, SMEs and specific business partners by clarifying deliverables and reinforcing outcomes

Note that theLearning Design & Development Specialistmay work in an adaptive, self-managed, cross-functional Agile development team where additional duties may arise including, but not limited to:

• Support the intake of new learning request through consulting and needs analysis as well as implementation of final product (including building and influencing key relationships across HR, L&D and the business); measure business outcomes.

• Supporting design and development of training solutions using a variety of learning tools and modalities in partnership with business and learning partners

• Observing and/or facilitating created curricula in both classroom and virtual environments and collaborating with key partners to ensure learner success

Time Type:

View the " " poster. View the .

View the .

View the