The opportunity
- ServiceNow Platform administrator (Senior)
- Expected joining date Immediate
- Experience: 3 to 7 years’ experience
Your key responsibilities
- ServiceNow Platform administration and maintenance activities
- ServiceNow vendor coordination.
- Incident Management, Change and Problem Management.
- Major Incident handling and complex troubleshooting.
- Develop clear and concise technical & process documentation.
- Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption.
- Service operations and escalated support, assisting in the management of the ServiceNow service, including core configuration, user administration, core application administration and service administration and upgrades.
- Manage the setup, administration and configuration of Field System Support applications and tools.
- Investigate technical solutions and coordinate with support teams to validate accuracy of the online support documentation.
Skills and attributes for success
- Have experience in ServiceNow L2 and L3 support or in ServiceNow development.
- Strong vendor and relationship management skills
- A strong core production support engineer with a solid background in the UNIX, Windows & Java scripting.
- An ‘all-rounder’ with experience and knowledge in a variety of technologies including Oracle, MSSQL, Sybase, HTML/CSS, REST
- Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting) PowerShell
- Minimum 4+ years of JavaScript experience including usage of jQuery, Bootstrap and AngularJS frameworks.
- Minimum 4+ years of hands-on experience on the below ServiceNow modules (Recommended):
- Must Have: ITSM, CMDB, Service Portal, CSM, Custom Applications, ServiceNow Family Upgrades, ITIL Foundation
- Good to have: HRSD, ITOM, Discovery, IRM, SecOps
- Appreciation, knowledge and experience of competitive industry standard monitoring technologies and solutions would be advantageous.
- ServiceNow Certified Systems Administrator
- Certified Application Developer Certification
- Have excellent oral and written communication skills (English)
- Be a Self-Starter, highly self-motivated individual with robust decision-making capability.
- Be delivery focused and used to working within tight deadlines and able to identify problems at an early stage.
- Be a 'team player' but also able to work autonomously.
- Possess strong analytical and problem-solving abilities.
- Be a structured, methodical thinker with a keen eye for detail.
- Be confident and able to convincingly structure, summaries, present and challenge thoughts, or ideas.
- Be appropriately assertive with excellent relationship building and stakeholder management skills.
- Excellent business communication skills
- Education in Information Technology or equivalent working experience
- Have exposure to working in shifts and on-call support.
To qualify for the role, you must have
Strong in following technologies (minimum 5+year hands on experience on the below mentioned tech stack).
- Java, Java Script
- RESTful Webservices
- Angular JS
- HTML, CSS, SOAP, REST
- API handling
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
- Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.