Citi Group Digital Content Sr Analyst - C12 CIUDAD DE MEXICO 

Mexico, Mexico City 

554637661

The User Experience Sr. Analyst is an intermediate level experienced role, strongly contributing to the research, analysis and design of digital products and systems.

User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. We undertake a wide spectrum of activities, from discovery and research, through definition, ideation, and design, to the management of design systems and the delivery of interactive prototypes and high-fidelity designs to our development partners.

Responsibilities:

• Hold meetings with users, clients, product sponsors and technology to understand project requirements
• Perform UX research, define IA, user journeys, and create personas
• Identify metrics and data that can support decision-making
• Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions
• Perform relevant testing to validate and inform design decisions
• Create wireframes, prototypes, and high-fidelity designs using specialist tools such as Sketch, InVision, Axure, and the Adobe suite
• Apply a positive and constructive attitude to all feedback
• Use, and contribute to, the approved design system
• Adhere to, and improve design standards and best practices
• Perform detailed handover to development teams, ensuring they have all they need to implement the designs
• Provide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed
• Keep up to date with the latest UX practices, innovations, and tools
• Ensure all designs comply with ADA/WCAG standards for accessibility
• Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed
• Help to train and support junior team members
• Confidently challenge substandard work by other team members
• Contribute to the wider UX community of practice Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience
• Strong attention to detail & analytical skills
• Experience delivering with an agile methodology
• Excellent communication and presentation skills
• Highly skilled in professional design tools e.g., Sketch, Figma, AdobeXD, Axure, InVision etc.
• Experience using design systems Keen interest in, or knowledge of, banking or finance
• HTML/CSS Development Skills

Education:

• Bachelor’s degree/University degree, Master’s degree preferred

The Digital Content Sr Analyst designs the words that people see and hear when they interact with software, he can design between a product and its user with clarity, consistency, precision, self-awareness, lots of review, and careful attention to context and audience. Responsible for content strategy which may also include information architecture and uxwriting.

A Content Designer produces the words that make the user’s experience of an interface more conversational and intuitive. From mobile app onboarding and payment screens to error messages and tooltips, a UX writer fine-tunes the overall UX on the level of individual word choice and placement.

Time Type:

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