We are committed to giving you everything you need to take your career in the direction you want. With our core values we ensure you contribute to Booking.com’s mission in the best way you can.
Role Description:
The role requires excellent communication and problem-solving skills, a positive and motivated mindset, and the ability to work in a fast-paced environment. Advisors are expected to provide support across multiple channels such as phone, email, or live chat, and develop excellent product knowledge to help resolve customer queries effectively.
Key Job Responsibilities and Duties:
- Handling the post rental issues of customers & liaising between them and our suppliers.
- Investigating customer queries and complaints through a thorough analysis of the details provided.
- Managing customer’s expectations on timescales and potential resolutions.
- Completing the full administrative cycle of documenting the customers/suppliers comments on the relevant systems.
- Issuing refunds/compensation within the agreed guidelines.
Qualifications & Skills:
- Enjoy helping people and embrace the challenge of restoring faith when things go wrong.
- Written and verbal fluency in Portuguese and English.
- Take ownership of your work and multi-task effectively.
- Be resilient with excellent time management skills.
- Thrive in a fun, fast-paced environment, embracing different cultures, nationalities, and languages while staying calm under pressure and meeting deadlines.
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive
- 25 (rising to 28)days of annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
- Industry leading product discounts - up to €1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
- Working hours on a Monday to Friday basis
- Huge learning and development platform tailored to you
- Shopping and leisure discounts through Perkbox
- Wellbeing focus
- Mental health first-aiders and free supports
- Performance-based annual bonuses.
- Health Insurance Discounts.
- Contributory pension plan.
- Delicious catered free meals accessible at our office.
Application Process:
- Let’s go places together:
- This role does not come with relocation assistance
