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West Pharma Site Support Tech United States, North Carolina 552241778
07.02.2025
Job Summary
In this role, you will work closely with the regional and global Digital and Transformation team. The role will be responsible for developing and efficiently operating all aspects of the site's infrastructure and End User devices in line with corporate guidelines and procedures. Performs duties in line with best Digital and Transformation practices and applicable regulatory requirements (i.e., cGMP, Computer System Validation, 21 CFR part 11 compliance).
Essential Duties and Responsibilities
- Provide support for IT systems and End-Users in the facility, including, but not limited to: Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems.
- Assist with troubleshooting and problem determination/resolution.
- Collaborate with the regional and global Digital and Transformation organization to maintain the service catalogue and Service level agreements in alignment with global / regional and site-specific IT services.
- Participate in local, regional, and global Digital and Transformation projects and coordinate roll-out of same on local site level.
- Performs other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads.
- Professional attitude in maintaining a clean, orderly and safe work area.
- Exemplary behavior in IT security related topics
- Participate in “on-call” support rotation.
- Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
- Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct
- Compliance to all local site Environmental, Health and Safety regulations
- Compliance to all local site company policies, procedures and corporate policies
- Other duties as assigned.
Education
- Bachelor's Degree or equivalent experience in Computer Science required
Work Experience
- Minimum 3 years of experience of IT support and / or IT operations, ideally in regulatory manufacturing environment
- Experiences in collaboration within international teams
Preferred Knowledge, Skills and Abilities
- Excellent interpersonal skills and communication skills
- Strong service orientation
- Ability to work on own initiative and to meet deadlines.
- Open to change and prepared to drive change.
- Required Language: English
- Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience.
- Completes a variety of atypical assignments.
- Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments.
- Works with a limited degree of supervision
- Acts as an informal resource for colleagues with less experience.
- Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
- Support and contribute in Lean Sigma programs and activities towards delivery of the set target
- Able to comply with the company’s safety policy at all times.
- Able to comply with the company’s quality policy at all times.
- Desktop support incl. MS Office Suite
- MS Windows Server administration
- Network technologies/protocols and administration
- Microsoft Active Directory
- Microsoft Office 365
License and Certifications
- Information Technology\ITIL Foundations v3 preferred
Physical Requirements
Light-Exerting up to 20lbs/9kg of force frequently, and/or negligible amount of force frequently constantly to move objects.
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