JPMorgan APAC Solution Center- Client Service- Associate 

Singapore 

550196609

Job responsibilities

• Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues, utilizing your proficiency in strategic planning and digital literacy.
• Protect both the client and the institution from potential financial and reputational damage.
• Contribute to the change management process, assisting in strategic communications and stakeholder impact mitigation to ensure smooth transitions during operational changes.
• Utilize your knowledge of market products to provide informed advice to clients, maintaining an understanding of current industry practices and regulations.
• Participate in the development and implementation of process automation initiatives, applying systems architecture and automation technologies to optimize service delivery.

Required qualifications, capabilities, and skills

• Bachelor’s degree
• 5+ years of experience in a client service, technology helpdesk or operations within a financial institution.
• Excellent influencing, negotiation, and communication skills, with the ability to develop and maintain collaborative relationships.
• Experience in change management, with the ability to facilitate strategic communications and mitigate stakeholder impact.
• Proficiency in digital literacy, with a willingness to understand and implement new/emerging technologies that impact business operations.

Preferred qualifications, capabilities, and skills

• Experience in Payments or Treasury Services.
• Proficiency in Japanese to support clients from Japan.
• Hands-on experience with tools like Tableau, Swift message formats, Robotics, Alteryx.
• Demonstrated continuous learning and ability to upskill.
• Ability to analyze a process and recommend ways to improve quality, control, and efficiency.
• Drive continuous improvement initiatives for high-quality client experiences.
• Analytical, problem-solving, critical thinking, and decision-making skills, with the ability to work independently and multi-task in a fast-paced environment.