Elastic Senior Data Scientist 

Costa Rica 

548386952

• Analyze telemetry and ticketing data to identify trends, root causes, and opportunities for improvement.
• Build predictive models to forecast ticket volumes and enhance resolution efficiency.
• Develop automation-focused data science solutions, such as Auto Ops and in-product assistants.
• Design and maintain dashboards using Tableau to track support metrics, monitor performance, identify anomalies, and provide actionable insights.
• Partner with product, support, and engineering teams to address data gaps, understand business needs, and improve telemetry insights.
• Conduct root cause analyses to improve support processes and recommend impactful strategies.
• Collaborate with enterprise data scientists to develop models and visualizations aligned with business goals.
• Present findings clearly to technical and non-technical audiences, driving alignment and decision-making.

• Bachelor’s degree in a relevant field (e.g., Computer Science, Data Science, Statistics, or similar) with 5+ years of experience , OR
• Master’s degree with 3+ years of experience in data science or a related role.
• Strong proficiency in Python for data analysis and model development.
• Experience with data visualization tools like Tableau, Looker, or Power BI.
• Expertise in querying and managing large datasets using BigQuery or other SQL-based tools.
• Familiarity with machine learning and statistical models, including predictive modeling and clustering techniques.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws; view posters linked below: Poster; Poster; Poster and (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic