Microsoft Intune CxE Engineer II 

India, Karnataka, Bengaluru 

547647074

• Passion for customers
• Production experience in software installation, configuration, web server support, security, monitoring, and change control procedures
• Demonstrated experience in Client Side Support, Hardware/OS, and Networking
  Sound troubleshooting skills
• Experience with Windows, iOS and Android devices and operating systems
• Ability to deal with the ambiguity associated with working in a fast paced and changing environment.
• Excellent written and oral communication skills
• Familiarity with the Software Development Life Cycle (SDLC) in a faced paced, agile environment
• Leadership: sound problem resolution, judgment, negotiating and decision making skills
• 4+ years’ experience leading supportability and troubleshooting the availability of applications, properties, systems, networks, and servers for high availability enterprise systems

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• Partner with the Software Engineering team to review architecture/design and provide feedback and guidance as it relates to the customer experience, support & customer impact
• Lead supportability and troubleshoot the availability of the service
• Define metrics and analyze system performance
• Drive process improvements within the team and the larger organization as a whole
• Provide active coordination across multiple support teams
• Partner with the software engineering and production support teams to resolve issues
• Drive bugs/DCRs related to problem management tickets
• Document processes, best methodologies and technical instructions for Support Groups based off the problem management findings
• Enable customer support teams and partners in a wide range of technical subjects
• Voice of the Customer: Identify trends that generate customer calls, review community data, and use that data to drive improvements back into the product