RedisLabs Technical Account Manager Costa Rica 

Costa Rica 

545312327

Why would you love this job?

As a Technical Account Manager, you will be the technical liaison for our customers, serving as the subject matter expert on all-things-technical regarding the Redis platform.

If you are level headed, comfortable in a fast-paced, ever-evolving environment, and truly service oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you.

What you’ll do:

• Support the post-sales process by understanding the clients’ needs, Redis technological platform, and how to build bridges between them.
• Develop a strong working relationship with clients and become their trusted advisor.
• Drive the technical aspects of clients’ revenue performance optimization process.
• Serve as the technical and product expert for the clients in all matters.
• Identify and upsell new revenue-driving opportunities by evangelizing new and existing products and services.
• Onboard new customers to help them start their journey with Redis technological platform.
• Provide Enhanced Enterprise Support and be the liaison between the technical support and the customer on any support issues.
• Collaborate with people across Redis internationally to initiate and drive new processes that streamline product delivery.
• Willingness to travel quarterly to visit customers.

What will you need to have?

• 3+ years of experience in pre/post sales engineering (ideally database engineering)
• Hands-on experience with server-side software development and Linux
• Practical hands-on experience with AWS and/or GCP.
• Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business
• Strong technical skills with which to assess and address the customers’ needs and challenges
• Strong verbal and written communication, organization, multitasking, and time management skills
• Must be fluent in English (C2-Advanced)
• A Bachelor degree from a University is a must—preferably in Computer Science

Extra great if you have:

• Demonstrable proficiency with at least one programming language (Java, C#, Python, Javascript)
• Experience with NoSQL databases or distributed caches