Microsoft Implementation Manager 

Taiwan, Taoyuan City 

544399003

We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.

Required/Minimum Qualifications

• , Operations, Finance or related field AND 4+yearswork experience in program management, process management, process improvement
  • OR equivalent experience.
• A fluent command of English proficiency in verbal & written communication.

Preferred Qualifications

• Operations acumen with understanding of how operations ecosystems work
• Demonstrated experience in complex stakeholder engagement, negotiation and conflict management; project management including aspects of risk management, governance and decision making. Analytical and business judgement in complex scenario
• Demonstrated experience in working effectively in cross-functional, international teams (often virtual)
• Demonstrated change and project management skills
• Ability to thrive in a fast-paced multinational environment, working across multiple lines of business
• Team player with ability to work across cultures effectively, valuing diversity within a virtual team
• Demonstrated collaboration skills with a keen understanding of how to drive results
• Outstanding attention to detail combined with an ability to see the big picture (be both broad and deep)
• Demonstrated written and verbal communication skills (open, confident communicator effective in senior levels of engagement)
• A change leader, have a good understanding of change management, the importance of it, approaches, key tasks and timelines.
• 4-5 years of demonstrated Project Management and Process Management experience preferably in an Operations environment.

• Ensure all launches land successfully in region/globally, on time, delivering experience customers/partners expect.
• Provide input to launch design, engage with Corporate launch team across the globe to ensure regional requirements are incorporated into design.
• Manage the E2E regional/global deployment, establish regional/global structure, build plan, identify risks, influence to ensure these are mitigated, or escalate to resolve.
• Represent our Customers, Partners and Field throughout the launch process. Conduct experience mapping sessions ensuring that the experience we deliver is in line with customer and partner expectations.
• Ensure all regional/global stakeholders understand the impact the launch will have for their organizations, be it transaction volumes, query support, resource impact, etc, and establish plan to manage.
• Build strong engagement with corporate launch teams and regional implementation managers located in other Regions. Ensuring consistency in launch execution and adherence to launch framework.
• Provide regional/global approval for transition through launch tollgates and recommend launch “Go/No Go” decision.
• Conduct a structured launch post-mortem ensuring learnings are incorporated into future launches.
• Contribute to development of launch processes and frameworks, ensuring we continually develop how we manage launches given dynamic launch environment.
• Identify Automation opportunities and work closely with leadership teams to operationalize
• Skilled in the identification, documentation and communication of key business and customer needs to create future, high quality experiences solving keybusiness scenarios, including success measurement and execution management
• Other
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