JPMorgan Technology Support Lead - ETL Platforms 

United States, Ohio, Columbus 

543909119

As a Technology Support Lead in Corporate Technology & Financial Data Warehousing, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools.
• Execute policies and procedures that ensure operational stability and availability.
• Constantly improving efficiencies and ramping up month end support.
• Partnering with teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm.
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration.
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure with an ability to identify root-cause.
• Continuously review and execute efficiency and platform improvements.
• Supporting financial data warehouse application and month end closes.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud.
• Proficient in observability and monitoring tools and techniques.
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
• Advanced knowledge of ETL software (such as Ab Initio) and SQL platforms (such as Oracle).

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting.
• Practical experience with public cloud (such as AWS).
• Practical experience with containerization (such as Kubernetes).