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Wix Customer Care Expert Japanese Speaker 
Japan, Tokyo 
54233791

03.09.2024

As a Customer Care Expert, you will:

  • Provide Wix users with technical solutions via e-mail, Chat and phone

  • Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction

  • Develop and maintain positive customer relations and satisfaction

  • Influence the way we support our users and improve it to make sure our users’ experience is the best possible

  • Work with all other departments and product teams, and liaise with them about our users’ needs

Within this role your day to day will be in Japanese however a high level of English competency is required as all of your training and any internal communication will be delivered in English.