Citi Group Client Onboard Analyst - C09 MUMBAI 

Malaysia, Penang, George Town 

541982475

Responsibilities:

• Processes client’s requests related to system set up including signatories’ updates and documentation lodgment.
• Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
• Provides response to client and internal inquiries.
• Prepares documentation for archiving .
• Applies appropriate bank’s regulations while processing the requests.
• Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
• Documents operation procedure updates.
• Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).
• Verification and authorization of data entered in the systems.
• Ensures all queries are dealt with in an efficient and timely manner.
• Escalates urgent / risk issues through the appropriate escalation channels.
• Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process.
• Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.
• Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.
• Assists in the implementation of validated process improvements.
• Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses.
• Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.
• Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.
• Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous experience in financial services preferred.
• Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external). Knowledge on the field of finances and banking.
• Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word). Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines. Proficient knowledge of English (written and spoken).

• Bachelor’s/Universitydegree or equivalent experience

1. Team Lead / Management Skills

2. Risk and Control

3. Support/ participate in new projects/migrations and ensure smooth cut over with minimized risks – internal and external

4. Revenue and Cost management

5. Migration and Project management

6. Corporate Account Document Review and Customer Management

7.Document Review and System Set ups

1. Processing standard

a. Processing and authorizing of day to day transactions as per local operating procedures for Corporate Accounts including Account Opening and Account Maintenance requests.

c. Customer interaction, Understand customer requirements, documentation issuance and review and system entries.

d. Meet required productivity metrics set for the team

e. Ensure tracking, accurate and timely resolutions of issues and exception raised

f. Client inquiries are investigated and responded appropriately.

g. Perform the dual roles of Maker and Checker independently with great attention to detail.

2. Risk and Control

b. Maintain performance metrics to track defects, productivity.

c. Assist unit for audit preparation and necessary actions for clean audit results

3. Migration and Project management

a. Support/ participate in new/ongoing projects/migrations and ensure smooth cut over with minimized risks – internal and external

b. Assist in developing and maintaining training database, training materials, and trackers for the migration

d. Participate in cross functional projects at unit level

e. Rollout and support process changes / automation initiatives driven by LEAN/OCR/RPA to deliver higher productivity, enhanced risk and controls and remarkable client experience

4. Revenue and Cost management

a. Give suggestions or participate in process improvements and cost improvement initiatives

5. Team Management

1. Processing of day to day transactions as per local operating procedures.

2. Ensure service quality is maintained

3. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.

4. Perform control related activities to mitigate risk.

5. Ensure the team provides the best productivity to meet SLA targets

Holidays will be as per the processing region.

Time Type :Full time

Time Type:

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