Your role:
Customer relationship management through the effective use of technical knowledge to install, service, and maintain customer sites.
Assisting in service repair, preventative maintenance, field change orders / installations.
Identifying and solving customer issues, providing the customer with the appropriate communication, and involving Service and Sales teams as appropriate.
Operating under required knowledge of regulatory requirement.
As a Field Service engineer you will be supporting MRI & CT modalities, work as a team member of Service delivery team and reporting to Service Delivery Manager.
You're the right fit if:
University degree in Biomedical Engineering, Electrical and Electronics Engineering, degree, or any other relevant engineering major.
Previous hands-on experience servicing medical or other high technology equipment.
Minimum 3 years demonstrated, repair and troubleshooting skills with experience in MRI / CT
Good command of English written and spoken
Good command of MS Office programs
No restriction for travelling.
• Troubleshooting
• Escalation Management
• Documentation & Reporting
• Continuous Improvement
• Product Installation
• Product Repair & Maintenance
• IT Networking
• Regulatory Requirements
• Engineering Fundamentals
• Remote Support Tools & Techniques
this role is a field role.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .
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