Amazon Cloud Support Engineer Windows 

India, Telangana, Hyderabad 

541564715

Amazon Web Services is the market leader and technology forerunner in the Cloud business.As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Key job responsibilities
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday. AWS Support is 24x7x365 operations and work timings for this role is in India night time i.e. 7 PM to 4 AM IST or 11 PM to 8 AM IST. You are expected to work in any of these night shifts based on business requirements.A day in the life
Learn and use ground breaking technologies.About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Bachelor’s degree OR equivalent experience in a technical position; Requires minimum of 7+ years of experience in a technical position.
- Proficiency in Systems Administration and Troubleshooting in Windows Server Operating System; Good Understanding and troubleshooting knowledge on Active Directory and Domain Controller
- Good understanding of Networking concepts like TCP/IP, DHCP, IP Routing and Name Resolution, Firewall, VPN and protocols
- Experience in troubleshooting filesystem and scripting (i.e. Bash, Python, PowerShell etc.), REST API based services.
- Ability to communicate effectively in English (written and spoken) within technical and business settings.

- Expertise with troubleshooting OS issues including instance down, RDP/SSH issues, Patch management, IIS, Windows Update components, Windows backup component, MS SQL Cluster setup.
- Proficiency with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, DNS, Network Monitoring / Troubleshooting tool.
- Expertise with troubleshooting Active Directory, File systems, Domain controller, Remote Desktop instances.
- Programming / scripting experience (Powershell, Bash, Java, Perl, Ruby, Python).
- Good understanding of the networking OSI model.