Qualcomm Knowledge Management Analyst 

Mexico, Mexico City, Mexico City 

541355693

Job Area:

Human Resources Group, Human Resources Group > Knowledge Management

The Knowledge Management Analyst is responsible for:

• Ensuring standard, efficient, and robust content to maintain the Employee Experience Portal and searchable HR knowledge bases utilizing the established knowledge management governance model.

• Leveraging effective knowledge management tactics to drive self-service as well as developing and proposing new tactics in the spirit of Continuous Improvement that are reviewed and approved by management.

• Assisting the review, validation, and editing of existing content on an established schedule and adding new content for HR policies, programs, and tools as appropriate.

• Coordinating with content owners to periodically review and validate content.

• Analyzing the Employee Experience portal utilization, patterns, and trends to identify areas to streamline processes and obtain information through fewer clicks and increased speed.

• Periodically testing and documenting upgrades to the ServiceNow HR Delivery platform.

• Supporting Employee Experience Portal and knowledge base process improvement initiatives and projects

• Developing and providing training and/or guidance on process and tool usage

Minimum Qualifications

3+ years of content/knowledge management experience

Please provide your resume in English.

This role is officed based in Mexico City.

Preferred Qualifications

• Advanced communication skills in English

• Preferred experience in a customer services environment that primarily delivered service to customers through Tier 0 web portals and self-service tools

Demonstrated Tier 0 competencies:

*Administrator for self-service web portals in a user role (non-IT position)

*Performing content management

*Maintaining knowledge bases

*Ability to work globally and across geographic regions

Specific skills:

*Knowledge management (Knowledge Centered Support, Knowledge Life Cycle, Knowledge Governance, etc.)

*Project management

*Data Analytics

*Process improvement methodologies

*Customer orientation and user experience

*Preferably HR Shared Services and/or HR/Benefits Outsourcing delivery

*Strong grasp of the written/spoken English language with clear and concise written communication skills required.

*Strong M365 skills (Teams, SharePoint, Excel, Word, PowerPoint, etc.)

*Knowledge of HTML/CSS

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.