SolarEdge Benelux Service Manager 

Australia, South Australia 

541222783

• SolarEdge is a global leader in smart energy technology which provides cutting-edge solutions for the way power is harvested and managed in solar photovoltaic (PV) systems. For our Technology & Innovation group that is engaged in the development of innovative technologies for the company's future products in a variety of disciplines.

We are seeking a Benelux Service Manager to join us!

• Service Strategy: Define, develop, and implement a comprehensive service strategy for the Benelux region, aligned with the company’s overall objectives. Ensure process and cost targets are met in strong alignment with the Regional Manager Benelux and the VP Service Europe.
• Operational Management: Oversee day-to-day service operations, including maintenance, repair, technical support (Tier 1 & 2), Field Service Support, RMA process, and technical escalation process.
• Customer Support: Ensure exceptional customer service and support, addressing customer inquiries and resolving issues promptly. Work effectively to improve the quality of service delivered to customers and the efficiency of the team and available resources.
• Team Leadership: Lead, mentor, and develop the Benelux service group. Hire, develop, and manage the performance of the team, providing coaching and ongoing professional development relative to customer service skills, technical skills, and case management. Constantly increase employee satisfaction.
• Performance Monitoring: Monitor and analyze service performance metrics, implementing improvements as needed. Perform research and analysis of service levels and quality, and prepare recommendations.
• Vendor Management: Manage relationships with third-party service providers and vendors. Select, manage, and reevaluate local Service Partners.
• Compliance: Ensure all service activities comply with industry standards, safety regulations, and company policies.
• Collaboration: Work closely with the Benelux Sales team to ensure that priorities for cases involving pending deals are understood and represented appropriately.
• Reporting and Meetings: Conduct periodic team meetings, reporting, and performance management activities.
• Expense Management: Practice conscientious management of expenses.