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JPMorgan Business Resiliency Manager United Kingdom, Scotland 541172253
Yesterday
The Business Resiliency & Response team plays a pivotal role in ensuring that Chase and the broader firm maintain market-leading resiliency plans and playbooks. As a Vice President, you will lead efforts to safeguard our operations against threats and incidents, ensuring robust response mechanisms are in place. You will oversee a comprehensive catalog of plans, ensuring they are meticulously maintained, effectively tested, and continuously improved based on lessons learned.
In the event of an incident, you will spearhead the incident management process, coordinating with regulators and essential service triage teams. You will lead crisis management efforts, engaging with key stakeholders, including the C-Suite, to ensure a cohesive and effective response. Post-incident, you will conduct thorough reviews and liaise with multiple teams to produce After-Action Reports, driving continuous improvement.
This role is ideal for a strategic leader with advanced problem-solving and communication skills, capable of navigating complex challenges and driving impactful outcomes. In return, we will invest in your growth and career development at Chase, as you will be part of a global network, supporting innovative ideas in resiliency
Job responsibilities:
Business Resiliency:
- Lead the execution of Business Impact Analyses (BIAs) and Business Continuity Plan (BCP) Risk Assessments across all key global locations.
- Oversee the development and implementation of effective BCPs globally, ensuring alignment across business divisions and support functions and provide strategic oversight and peer reviews on team members' resiliency plans.
- Ensure all business continuity documentation is regularly reviewed, updated, and rigorously tested.
- Identify and manage Important business services and applications, conducting comprehensive impact assessments.
- Lead and manage high-impact projects, driving innovation and improvement.
- Maintain JPMorgan’s forward-looking delivery by maintaining awareness of current and future regulator driven / best practise changes and ensure procedures are maintained with clear quality controls and standards.
Response Management:
- Lead the assessment of regulatory impacts during incidents, taking ownership of reporting and communication.
- Direct escalated incident bridge calls with senior leadership, ensuring clear and effective communication.
- Foster strong relationships with Technology Incident Management and Firmwide Resiliency teams.
- Build and maintain effective relationships with operations managers, senior leaders, and regulatory teams to ensure a comprehensive understanding of incident impacts.
- Provide on-call support during weekends and holidays, as needed.
Required qualifications, capabilities and skills:
- Extensive expertise in business resiliency, with a proven track record of managing, testing, and maintaining comprehensive plans.
- Strong leadership skills with the ability to influence and drive outcomes under pressure.
- Exceptional written and verbal communication skills, with experience in drafting executive alerts and communications.
- Advanced business analytical skills related to reporting and governance.
- Proficiency in root cause analysis and data interpretation.
- In-depth awareness of external market trends and industry knowledge.
- Strong problem-solving, analytical, and time management skills.
- Self-motivated, proactive, and strategic thinker with a focus on continuous improvement.
Preferred qualifications, capabilities and skills
- Bachelor’s degree (preferred)
- Extensiveexperience in business resiliency
- Experience working with tools such as ServiceNow, Confluence, GENT etc.
- Excellent communication skills and ability to collaborate with team members.
- Relevant Resiliency Certification / Qualifications beneficial (CBCI, AMBCI, MBCI
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