המקום בו המומחים והחברות הטובות ביותר נפגשים
Your Role and Responsibilities
Coordinators are required to be flexible, and support the performance of other related tasks and activities as directed by Management, such as reporting and Issue escalation where necessary.
Responsibilities:
• Call processing
• Verifying customer entitlements
• Monitoring incidents statuses, managing queues and updating files
• Routing the call record to the appropriate provider of Service
• Maintaining relationship with customer via constant updates and reports
Required Technical and Professional Expertise
Excellent spoken and written Dutch language skills are essential to ensure a positive customer experience (CEFR grade B2 or C1)
In addition, all candidates must have an excellent standard of spoken and written English as the working and social language of the call center
Independent, self-motivated, results-orientated, focused, confident & flexible
Able to prioritize, organize and work well within a team
Preferred Technical and Professional Expertise
משרות נוספות שיכולות לעניין אותך