JPMorgan Content Designer - Rewards Benefits Vice President 

United States, New York, New York 

539018911

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

Job responsibilities

• Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
• Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
• Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
• Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
• Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey
• Deliver content components (UI language, product education, etc.) and lead the content governance and approvals process
• Present work, articulating the strategy and impact of content decisions to senior leadership
• Align many stakeholder groups on cohesive and consistent content across the experience
• Manage the legal, compliance, and risk process for our content and experiences

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
• Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
• Extensive experience facilitating workshops for product and experience design, creating compelling content journeys
• Advanced technical literacy and deep understanding of content platforms and their impact on user experience
• Expertise in collaborating within design teams (including UX Designers, UX Researchers and other Content Designers) and cross-functionally with Product Managers and Software Engineers
• Can direct self and others in both planning and structuring the work, managing multiple priorities and executing on expected levels of quality
• Strong presentation skills and  experience sharing strategic rationale with partners, senior leaders and stakeholders

Preferred qualifications, capabilities, and skills

• Ability to advocate for accessibility and inclusive design practices
• Experience leading content work on successful digital products, demonstrating user and human-centered design approaches
• Prior work shows how you used an understanding of business value and product strategy to lead to successful design outcomes
• Familiarity with the organizational navigation required for content compliance, including legal and accessibility reviews
• Experience in collaborating across and aligning many different stakeholder groups
• Deep experience in documenting content, enforcing content governance, and process improvement