EY ServiceNow HRSD Architect - Manager Consulting Open Location 

United States, Illinois, Chicago 

538460217

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Your key responsibilities

Here, you'll handle a wide portfolio of clients, each with their own backgrounds, strengths and ambitions, so no two days will be the same. That could mean working to improve our customers' HR, Compliance, Facilities, Legal or IT solutions. Wherever you find yourself, you'll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. You'll provide technology leadership and drive ServiceNow solution and execution in a fast paced environment.

Skills and attributes for success

• Acting as a leader across all aspects of ServiceNow project and solution delivery
• Leading client design sessions, facilitating requirements workshops and interacting with functional and/or business process area subject matter resources
• Providing insights and recommendations on how ServiceNow aligns with and can support specific business objectives

• Supporting project and agile scrum management activities
• Overseeing application and workflow design, configuration and testing
• Developing client-specific reporting processes and integration components
• Managing and coordinating all phases of the engagement; ranging from initial requirement gathering, design, development, testing, deployment and hypercare
• Providing trusted advice on how digital transformation and technology enablement can lead to improved performance

To qualify for the role, you must have

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline; supported by experience in a similar technical environment
• 5+ years of ServiceNow project experience
• 3+ years of experience leading teams and supervising others
• 2+ years of experience supporting proposal and business development related activities
• Functional knowledge of HR process and related technologies is highly preferred
• Excellent communication and consulting skills
• A customer-focused approach to work, and the ability to translate often-complex requirements into decisive digital platform strategies
• The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds
• A flair for identifying and capitalizing on new revenue streams

• A driver's license valid in the U.S.
• Ability to travel to meet client needs

Ideally, you'll also have

• Certified Implementation Specialist (CIS) in HRSD or ServiceNow CTA

What we look for

We're interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways to nurture growth. You'll also need excellent communication and negotiation skills, as well as the ability to express big ideas to senior leaders, often without technical backgrounds. If you're ready to take ownership of a team that's poised to take the industry by storm, this role is for you.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.