Amazon Server Operations Manager 

Ireland, Dublin 

537425043

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
About You:
You will have previous management experience, managing teams of high performers.
You will have the ability to refine and develop processes to optimise operational excellence in every area of your role.
You will be able to drive performance levels to achieve the pace we build and operate our Data Centres.
You will have previous experience in Data Centres, either building or managing (or both) along with exposure to developing great relationships with both internal teams and external vendors.About The Role:
A day in the lifeYour day job will include (but not limited to):
Maintaining existing co-located and in-house Data Centres
Helping build and bring online new Data CentresAssisting & managing relationships with external vendors & contractorsEnsuring we adhere to and exceed local Health & Safety standards in all our Data Centres
Creating and maintaining metrics on all aspects of our Data Centres and utilising those metrics to drive positive changes
Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc.People Management.
As a successful candidate you will have managed a team of at least 5 individuals, over a period of at least 2 years. You will be able to demonstrate how you have continued to improve performance of an existing team along with displaying skills in creating or growing a team. Experience managing both high & low performing employees will be of advantage along with conflict management.Incident Management.
You will have a lot of experience dealing with high severity situations, show a clear understanding of the wider blast implications of any issue/outage and potential consequences of differing outcome scenarios. You will also have experience in Change Management & Fault Management.Vendor Management.
An Amazon, the DCM has to deal with vendors, contractors & security companies. You will be able to prove you have experience dealing with partners and be able to display incidents of both problem & conflict management when dealing with same.Process Improvement.
You will be able to demonstrate an ability of taking both a good working process & a bad process and improving. You will have experience in processes mapping, implementing remediation steps and how this affected the overall business you were working in. Experience in Kaizen/Lean/Six Sigma is preferableHealth & Safety.
Health & Safety should be at the forefront of every DCMs mind. Managers should be able to positively influence the Safety culture of the Data Centre organization.About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

An engineering degree or equivalent with 5+ years of relevant engineering experience managing large scale services.
3+ years building & managing strong, successful technical teams in a similar culture.
Incident Management, Vendor Management, Process Improvement Experience.
Proven track record of success in delivering complex projects with prior ownership of the operation of a mission-critical team and/or product.
Security and Health & Safety awareness.

Technical depth to pass at least one of our Network Engineer, Systems Engineer or Developer Support Engineer skill set.
Project Management with OE and or Agile experience.
Capacity planning and budgetary experience.
Experience in Kaizen/Lean/SixSigma is preferable.
Change Management & Fault Management.