Rapyd Account Management Team Lead 

Israel 

535491576

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As an Account Management TL you will be responsible for:

• Leading and managing the Account Management team to ensure they achieve their monthly, quarterly, and yearly targets, while providing good customer care.
• Collaborating with the team members to establish and nurture strong client relationships, understanding their unique needs and objectives, and addressing escalations with internal teams to ensure SLAs are met.
• Identifying cross-selling and upselling opportunities within client accounts, and developing and executing amendments to support new solutions for driving revenue growth.
• Ensure exceptional service delivery by meeting and exceeding client expectations, promptly addressing and resolving issues, and conducting regular partnership calls to understand client’s business needs and future.
• Strive to achieve individual and team KPIs as defined by the Organization, continuously monitor progress, and take corrective actions when necessary.
• Optimize client interactions and sales strategies by utilizing playbooks and processes. Provide valuable feedback and suggestions for process improvements based on real-world client experiences.
• Manage Key accounts and handle C level meetings.

• 3-5 years’ experience in a team lead role
• 5-8 years’ experience in account management or sales.
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving abilities.
• Knowledge of the payments and Fintech industries.- big advantage
• Proficiency with CRM software and project management tools.
• Client-focused with a passion for outstanding service.
• Strong organizational and time management skills.
• Collaborative team player adaptable to a fast-paced environment.