IBM ［ISOC/Kitakyushu］BPO Operation Manager 

Japan, Kitakyushu 

535481546

with clients across the globe.
You’ll work with visionaries across multiple
industries to improve the hybrid cloud and AIchange for your clients is enabled by our
strategic partner ecosystem and our robustincluding Software and Red Hat.
Curiosity and a constant quest for knowledgeConsulting. In your role, you’ll be encouraged
to challenge the norm, investigate ideas
outside of your role, and come up with
creative solutions resulting in ground breakingculture of evolution and empathy centers on
long-term career growth and development
opportunities in an environment that*The position requires business level Japanese language skills (Speaking & Writing, JLPT N1 level)*
*Japanese CV is required.
*This is a position with IBM Japan Staff Operations Corporation (ISOC).

Specifically, the successful candidate will be responsible for managing multiple teams (approximately 5 teams) in BPO operations in the area of human resources, and will be responsible for understanding the overall status of operations and coordinating business operations.

• Management and resolution of operational issues
• Manage quality and deadlines of operations
• Presentation of business improvement plans, implementation and promotion of improvement activities
• Management of operational procedures, etc.
• Monitoring of operational status
• Preparation of materials for client/internal reporting
• Management and education of project members
• Management and education of project members

Specific human resource practices:
Salary and bonus calculation, attendance management, social insurance, commuting expense calculation, retirement allowance calculation, resident tax, year-end adjustment, etc.

*The position requires business level Japanese language skills (Speaking & Writing, JLPT N1 level)*
*Japanese CV is required.

• Ability to analyze situations/risk assessments for operational efficiency and problems, and consider and implement countermeasures/solutions.
• Team management skills (e.g., managing team members’ work proficiency and availability)
• Experience as a project manager or administrator (BPO, call center SV, etc.)
• Experience in HR operations
• Documentation skills (e.g., performance management, report writing)
• Microsoft Office (Excel, Word, Outlook), PDF, and other general office skills

Preferred Technical and Professional Expertise

• About 10 years of experience in human resources
• Experience in managing an operation of 40 or more people
• Experience in initial establishment and start-up of operations