Microsoft Senior Customer Success Account Manager - Melbourne 

Taiwan, Taoyuan City 

534855143

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.

If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

Azure is the most comprehensive, innovative and flexible cloud platform today and Microsoft is seeking talented professionals that will drive customer cloud adoption within the most important companies in the market. We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR equivalent experience
• This position requires verification of Australian citizenship due to citizenship-based legal restrictions applicable to the role and as a result, you will need to provide a valid passport to verify your citizenship.

Preferred Qualifications

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR equivalent experience
• 3+ years relevant work experience within customer industry
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
  • Project Management Institute (PMI) or equivalent Project Management certification
  • Prosci or equivalent certification

• Build and maintain trusted relationships with customer stakeholders and technical professionals.
• Align customer objectives with Microsoft’s portfolio through Customer Success Plans (CSPs).
• Drive adoption, usage, and value realisation across Microsoft’s Cloud platforms.

• Lead post-sales delivery planning and execution.
• Coordinate cross-functional v-teams to align resources with customer outcomes.
• Conduct customer-facing program reviews and prioritise engagements for strategic impact.

• Hunt for new opportunitieswithin customer accounts to expand Microsoft’s footprint.
• Use strong business acumen to qualify opportunities, understand budget cycles, and articulate value.
• Identify whitespace and growth areas, initiate strategic conversations, and convert insights into action.
• Track consumption milestones, address adoption blockers, and drive expansion through proactive engagement.
• Opportunity creation and growth are key success indicatorsfor this role.

• Demonstrate executive presence and adapt communication style from boardroom to backroom.
• Model Microsoft’s cultural attributes of respect, integrity, accountability, and inclusion.
• Collaborate with account teams and contribute to shared goals through strategic planning and execution.

Charateristics of a Successful CSAM

• Proven experience in customer success, delivery management, or cloud transformation roles.
• Strong business development mindset with a passion for uncovering and pursuing new opportunities.
• Technical fluency to hold level 100 conversations across Microsoft’s product portfolio.
• Resilient and adaptable, with the ability to manage competing priorities and drive outcomes.
• Experience engaging with senior executives and technical stakeholders.
• Familiarity with IT Service Management and cloud adoption frameworks.
• Strategic thinking and empathetic planning skills.
• Experience with manufacturing industry and ERP systems is an added advantage.