Philips Customer Support Engineer - NSW 

Australia, New South Wales 

534835181

In this role you will be supporting mainly Sydney and other locations in NSW and/or AU as required by the business.

Your role:

• Providing best-in-class service which technical support, corrective & preventative maintenance, repairs, commissioning & installation of equipment and software & hardware upgrades.
• Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
• Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
• Determining the most cost-effective repair/solution to minimize customer downtime.
• Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time.

You’re the right fit if:

• A degree-level education or equivalent in Electronics, Mechatronics, Electrical or Biomedical Engineering
• 2 – 3 years’ experience in service maintenance and or installation activities in relevant Medical Device Industries, Equipment Manufacturers, Service Companies, Public Health System, or the Armed Forces
• Experience with Ultrasound would be advantageous but not required.
• Strong IT skills, and the ability to work in a fast-paced environment.
• You will also need to hold a full AU driver’s license and a Police Check will form part of the recruitment process.

A career with Philips Healthcare affords you the opportunity to make a meaningful difference in the lives of real people by succeeding at real challenges.

• A competitive salary
• Tool of trade car allowance
• Ongoing Learning and Development opportunities
• Access to the Philips Employee Shop
• Flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.