Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.
Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
Knowledge of 2 or more processes on 1 or more technologies
Functional Knowledge
Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities
Business Expertise
Understands key business drivers; uses this understanding to accomplish own work
Leadership
No supervisory responsibilities but provides informal guidance to new team members
Problem Solving
Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
Impact
Impacts quality of own work and the work of others on the team; works within guidelines and policies
Interpersonal Skills
Explains complex information to others in straightforward situations