Siemens Customer Support Engineer - Process Automation 

India, Karnataka, Bengaluru 

534431676

You’ll make a difference by:

• Responsible for reproducing, troubleshooting Customer Problem Statements on SIMATIC DCS systems (PCS 7 & PCS neo)
• The work involves Handling Escalations and Support on SIMATIC DCS systems (PCS 7 & PCS neo)
• Set up the test environments in Lab for different types of Customer Problem Statements, which involves configuration of the products under test.
• In Addition, responsible for usage of diagnostic tools and related applications for troubleshooting.
• Responsible for writing bug reports and verifying them after fixes.
• Involves in interacting with Business Partners and Customers for technical clarifications.
• Involves Technical content preparation for trainings, Online Workshops, Virtual Class-room trainings.
• Conduct training sessions for our products as needed.
• Your unique perspectives and contributions will be vital in achieving our organization's goals and vision.

You’d describe yourself as:

• Graduate BE - Electrical, Electronics & Communications or Instrumentation Engineering with 5 to 10 years of total experience in Industrial Automation.
• Worked on PCS7 & PCS neo
• Worked on Redundant PLCs / Failsafe configurations.
• Worked on SCADA HMI (in-depth knowledge)
• Hands on working exp on continuous and sequential control logics.
• Hands on working exp on field devices.
• Knowledge of communication interfaces like MPI, Profibus, Profinet, Ethernet, TCP/IP.
• Knowledge on Product Testing
• Commissioning experience of process plants (Batch applications) is additional advantage.

This role, based in Bangalore, is an individual contributor position. You may be required to visit other locations within India and internationally. In return, you'll have the opportunity to work with teams shaping the future.

Bring your curiosity and imagination, and help us shape tomorrow