Applied Materials Manager Process Support Engineer - ETCH 

Taiwan, Hsinchu 

530277927

Key Responsibilities

• Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
• Manages PSEs providing highly visible customer support through the performance of on-site installation, as well as any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.
• Checks and approves operational quality of system equipment. Instructs Junior PSEs and customers in the operation and maintenance of the system.
• Oversee training and certification of Junior PSEs into their areas of assigned responsibility

Qualifications

• Master’s degree in Chemistry, Physics, Materials Engineering, Electrical Engineering, Optoelectronics, or related field
• Minimum 10 years of experience in semiconductor process engineering or technical support, with a strong focus on Etch products and technologies
• Proven track record of working with TSMC as a key customer
• Demonstrated leadership and team management skills, with experience in driving cross-functional projects
• Fluent in English and Mandarin