Red hat Partner Acceleration Lead - Telco 

Cambodia, Phnom Penh 

527144162

What you will do:

• Establish a trusted advisor relationship with partner stakeholders up to strategic level so that all of Red Hat's activities are closely aligned with the business and technical goals of the partnership

• Act as the “In the Market” point of contact in the post sales cycle, and liaise with all teams/functions within Red Hat to champion shared goals/outcomes and strategy execution

• Understand our shared objectives and strategy by developing success plans that capture critical success factors, relevant KPIs and potential issues; and provide recommendations to achieve successful product adoption by our mutual customers

• Educate and enable partners on Red Hat product life cycle, certification, and support best practices

• Understand your partner’s solutions and technology as they relate to Red Hat products

• Interface with support, sales, product management and engineering teams to advocate for partner needs

• Onboard strategic partners to ensure their transition from sales, consulting and engineering to technical support and production is seamless

• Manage critical partner support escalations

• Conduct service reviews that highlight partner and program successes, adherence to contractual support obligations, milestones, opportunities and gaps

• Drive corrective actions and closed loop efforts activities

• Focus on the overall engagement and alignment of our organization’s assigned resources and services including Technical Account Management, L3 support, collaborative support and support training and enablement

• Utilize influence skills to prioritize and advocate for your partners’ needs/issues internally, across various Red Hat teams/functions

• Act as a point of escalation on ongoing complex technical issues by collaborating with the Critical Situation/ Escalation Management team and other teams/functions within Red Hat

• Proactively assess your partners’ risks and needs to make sound recommendations

• Create advocates to generate strong partner and customer references, referrals and case studies.

What will you bring:

• High degree of technical acumen with the ability to understand and articulate how Red Hat’s products are used in partner solutions

• 5+ years of relationship management or technical partner or customer service experience, preferably within the Telecommunication industry. Previous experience in partner support relationship management is desired

• Tech-savvy with strong technical enterprise-level computer software background supporting partners is desired. Ability to discuss technical concepts with non-technical stakeholders is key

• Demonstrated ability to manage critical support and business escalations. Must be detail oriented and possess excellent follow through skills.

• Experience working with customer/partner relationship management tools and case management solutions

• Outstanding executive communication skills to lead on­site or remote strategic partner engagement reviews highlighting aspects of partner success, with stakeholders ranging from individual contributors to executive management

• Strong interpersonal, communication and presentation skills, along with an ability to work with teams across the globe with varying skillsets.

• Advanced proficiency in English language

• Self-motivated with leadership and drive to excel, excellent time management skills and the ability to prioritize your workload