SAP Enterprise Support Academy - Scalable Service Specialist Advisor 

Ireland 

524193350

This position is within the

• Create scalable, modern, self-consumable content to support customer’s business objectives and adoption of SAP solutions.
• Utilize AI tools & e-learning tools to support e-learning production / post-production and create assets
• Support smooth service delivery and efficient operations of available platforms and infrastructure.
• Deliver a modern, flexible, and innovative learning experience.
• Efficiently support the lifecycle of our e-learning assets, from creation to retirement.
• Create tools, guidelines, and documentation to support our team and customers in getting the most out of our learning resources.
• Constantly review and adopt seamlessly the learning formats to the business needs.
• Supporting administrative and operational processes as well as quality assurance.
• Support the end-to-end portfolio management process and align with stakeholders to integrate processes and tools. Actively seek opportunities to collaborate across teams to improve the portfolio and the overall customer experience.

• We are looking for a self-motivated, self-driven, curious, open-minded professional with a customer, quality, and service-oriented work attitude.
• Team oriented, with the ability to build strong internal relationships.
• Ability to deliver results, work independently, and take ownership to drive topics forward.
• Fluent in English, both written and spoken
• E-learning production skills and experience in working with multi-media and e-learning tools like SAP Enable Now or MMCP a definite asset.
• Experience with learning platforms and LMS are helpful.

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