Cisco Financial Controls & Compliance Manager CX Finance 

Costa Rica, San José 

52179237

In the Finance Compliance Manager role, you must maintain and elevate the Compliance program for the CX Finance & Operations organization. You will help drive accountability and governance throughout the enterprise. You are understanding and helping to identify risks and controls.

• Help reviews the efficiency of controls and processes.
• Carry out audits of key processes and help identify areas of improvement.
• Work cross-functional with other teams to mitigate risk.

Key responsibilities include working with x-functional teams and performing ongoing audits to ensure CX and Ops stay in sync with policies governance and controls optimally. Activities include but are not limited to the following:

• Handle SOX controls, walkthroughs, and narratives by thoroughly understanding end-to-end processes, conducting quality reviews on process changes, coordinating cross-functional risk assessments with key partners and control owners, and take ownership for control remediation, testing, and quarterly compliance certifications.
• Improve controls by reviewing existing frameworks, identifying gaps, and ensuring alignment with key risks, while collaborating with stakeholders to implement improvements that strengthen risk mitigation and compliance.
• Collaborate with GPS on procurement compliance, improving Purchase Requisition creation and approval processes, and conducting procurement audits and analyses within the CX organization.
• Lead ad-hoc projects to assess financial, business, and operational risks by documenting process flows, crafting Risk & Controls Matrices (RACM), and developing detailed narratives.
• Ensure compliance with the Global Renewal Policy by auditing and testing the integrity of data, policies, systems, and controls related to ATR and ARR reporting.
• Update policies impacting Services Revenue and metrics, such as contract date changes, to ensure accuracy and alignment with business objectives.

You will operate as a Strategic Partner to CX and Ops finance/business teams, SOX Process Leads, SOX IT, Global Procurement, external auditors, and respective cross-functional organizations. You will be responsible for setting expectations and performing Internal Control Readiness assessment activities.

• Bachelor’s Degree in Finance, Economics, Accounting or related field
• 6+ years of relevant Internal audit experience/SOX, Finance/Accounting with knowledge of risk, controls and compliance
• Advanced proficiency in English, both written and verbal

• CPA or Big 4 experience preferred
• You have experience initiating operational improvements or establishing critical initiatives
• You are able to communicate optimally with strong interpersonal skills with the ability to work with cross-functional teams
• You have excellent organization skills with attention to detail

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).