Citi Group Menedżer ds Wdrożeń Klientów 

Poland, Warmian-Masurian Voivodeship 

520784118

Responsibilities:

• Responsible for customer interaction, documentation issuance, review and system setups.
• High level of diligence, motivation and organizational skills.
• Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
• Day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.
• Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.
• Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
• Supports the planning and hire of right set of people, train, guide, coach, develop and appraise and reward people based on meritocracy.
• Supports the motivation of staff through constant interaction with the team. Encourages cross functional training for staffs to enrich their skill base.
• Optimizes manpower to achieve higher productivity levels. Identifies and develops high performers for next level jobs/mid management positions. Ensures team delivers as per service level agreements.

Qualifications:

• 5-8 years of experience in documentation review, account Maintenance and related Cash products preferred.
• Good interpersonal communication skills. Able to communicate with internal and external business partners.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Demonstrated Project management skill including financial cost management skills.
• Advanced execution skills in a multi-tasking mode. Exposure to Customer Service and handling of system, testing and rollouts. Ability to achieve business objectives without compromising on controls and risk parameters established. Ability to interact confidently with senior management and / or regulators.
• Proficient knowledge of Polish and English (written and spoken).
• Bachelor’s/University degree or equivalent experience

Citi Handlowy offers:

• Job contract and social benefits (private medical care, fitness card, life insurance, pension programme, co-financing of cultural and entertainment events and more. Full list can be found here: under
  Benefits for you
  and
  Benefits for your loved ones
  sections)
• Possibility to gain globally appreciated work experience
• Friendly and supportive culture and team
• Flexible and partly-remote working conditions

Time Type:

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