Wells Fargo Senior Customer Service Representative 

Philippines, Caloocan 

519654303

In this role, you will:

• Support management in the daily administration of individuals that handle customer inquiries and issues for efficient performance and overall effectiveness of customer service team

• Provide feedback and present ideas for improving or implementing processes and tools with customer service area impact.

• Perform or guide others on complex escalated customer issues or concerns that require planning, evaluation, and interpretation.

• Prioritize work and provide day to day work leadership and mentorship to Customer Service Representatives

• Lead or contribute to improve processes, policies, team performance, and customer satisfaction that require coordination among customer service teams

• Provide guidance and subject matter expertise to Customer Service Representatives on managing the day-to-day administration.

• Handle customer interactions and communicate with other departments to resolve escalated issues and provide a best-in-class customer experience

Required Qualifications:

• 4+ years of experience in Financial Services, Contact Center or Customer Service, assessing and meeting the needs of customers, solving customer problems,

• Ability to effectively listen and elicit information

• Excellent verbal, written, and interpersonal communication skills

• Basic Microsoft Office skills

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Knowledge and understanding of foreign and domestic wire transfers processing

• Knowledge and understanding of financial services or call center environment

• Strong attention to detail and accuracy skills

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues

• Customer service focus with the ability to respond to requests in a timely manner

• Ability to follow policies, procedures, and regulations

• Strong organizational, multi-tasking, and prioritizing skills

• Ability to take on a high level of responsibility, initiative, and accountability.

• Flexibility towards shifts

• Onsite working

27 Feb 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.