JPMorgan Product Manager - Payments 

United Kingdom, England, London 

519442789

Product Manager - Payments

Key Responsibilities

• Product Ownership & Strategy: Lead the vision, strategy, and roadmap for UK payments products (FPS, Bacs), balancing operational excellence with innovation. Ensure products deliver customer value, comply with regulations, and remain resilient.
• Operational Excellence: Oversee daily payment operations to ensure the health of the platform and maintain high service levels. Take full ownership of the reliability, compliance, and performance of UK domestic payment platforms (FPS and Bacs).
  • Oversee daily operations, including incident management, SLA monitoring, bug tracking, and root cause analysis.
  • Proactively identify and mitigate risks, ensuring robust controls and audit readiness.
  • Collaborate closely with engineering and operations to resolve issues quickly and prevent recurrence.
  • Maintain comprehensive product documentation and ensure adherence to internal governance and external regulatory requirements.
  • Champion operational stability as a top priority, driving continuous improvement in system uptime, transaction success rates, and customer experience.
• Cross-Functional Collaboration: Partner with controls, finance, compliance, legal, and technology teams to deliver solutions that meet stakeholder and customer needs.
• Vendor & Scheme Management: Manage relationships with payment scheme providers, technology vendors, and service partners. Ensure SLAs are met, contracts are maintained, and performance is optimised.
• Data-Driven Improvement: Monitor payment performance metrics, analyse trends, and provide actionable insights to enhance efficiency, reliability, and customer experience.
• Change Delivery: Drive enhancements, regulatory change, and new feature delivery. Lead the analysis and implementation of scheme-driven changes (e.g., ISO 20022 migration, Confirmation of Payee, fraud initiatives).
• Product Development: Define requirements for backend engineering, design scalable APIs, and evolve transaction processing infrastructure. Ensure compliance with scheme mandates and regulatory obligations.
• Go-to-Market Enablement: Support operational readiness and partner enablement for new product launches and enhancements.

Skills, Qualifications & Experience

• Product Management Experience: 5+ years in product management, with at least 3 years focused on payments, ideally with direct exposure to UK domestic schemes.
• Industry Experience: Experience within a Tier 1 bank, payments service provider, or clearing/settlement houses.
• Payments Expertise: Deep knowledge of UK payment systems (FPS, Bacs, COP) and regulatory landscape (PSD2, PSR, FCA, PRA, Bank of England).
• Technical Fluency: Comfortable writing requirements for backend teams, designing API specs, and understanding messaging flows, reconciliation, and reporting.
• Operational & Change Leadership: Proven track record managing both BAU operations and product development, including incident management and regulatory change programmes.
• Cross-Functional Delivery: Experience leading complex projects with technology, operations, compliance, risk, and legal teams.
• Data & Analytics: Strong analytical skills, with hands-on experience using data and reporting tools to drive decisions.
• Stakeholder Management: Excellent communication skills, able to align technical and non-technical teams and represent product needs across a variety of different stakeholder fora
• Commercial Acumen: Understanding of cost drivers, pricing models, and P&L implications for payments products.