F5 Sales Operations Specialist II 

Mexico, Jalisco, Guadalajara 

51852923

and open witha high levelof integrity.  They value diversity, are inclusive and are committed to a global mindset.

The Sales Operations Specialist is involved in all stages of the salesensuring that sales activities are best supported and conductedin accordance withhigh levelfast pacedrole, ideal for someone who is highly organized, loves details and wants to exceed expectations.

Sales Operations Specialist responsibilities will include, but are not limitedbasic project management, order processing, troubleshooting and problem solving, data quality, sales support, training, and other assigned activities.

Primary Responsibilities

• Order processing and issue resolution

• Act as liaison between Field Sales, Inside/Digital Sales, Channel Sales, Revenue Operations, Sales Operations, Finance and Accounting, and other internal teams.

• Own and execute assigned projects or programs.

• Provide communication and education on current processes and best practices.

• Answer pre and post sales questions from F5 sales teams and external partners.

• Research inquiriesutilizingvarious systems and tools.

• Intake and coordination of high priority customer requests.

• Ensure the integrity of Salesforce data.

• Identifyprocess improvements to support businessoperations

• Perform other related duties as assigned.

• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job.  However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

and Abilities

• Must be detailed oriented with a proven ability to multi-task

• Effective communication, both in written and verbal form, to interact with cross functional teams anddepartments

• Ability to work independently in a dynamic fast paced environment, with minimalsupervision

• Ability to work cross-functionally to find solutions and drive projects to completion

• Must be a self-starter and effective timemanager

• Passion for customer experience and exceeding expectations

• Understanding or knowledge of sales processes, order administrationprocesses, etc.

• Basic project management

• Strong interest inidentifyingprocess improvement opportunities that support the key businessoperations

• Basic experience with Salesforce desired

Qualifications

• BA/BS degree or equivalent work experience

• 1+ years of Sales Support experiencepreferred

• Proficient in Microsoft Outlook, Word,PowerPointand Excel

• Salesforce experience, preferred but not

Physical Demands and Work Environment

• Duties are performed in a normal office environment while sitting at a desk or computer table.

• Duties require the ability toutilizea computer, communicate over the telephone, and read printed material.

• Duties may require being on call periodically and working outside normal working hours (late evenings).